DevOpsGroup has joined Sourced, an Amdocs company. Read more about this partnership and what this means for the future in our blog.

Helping Vitaccess’ new app delivery model get ready to scale

CASE STUDY - Vitaccess

DevOpsGroup Client Vitaccess logo

The Vitaccess Real™ platform gathers real-time data from patients enabling biopharmaceutical companies to obtain deep, fast insights into the impact of diseases and treatments. In this fast-moving space, getting apps to market quickly is critical. When Vitaccess developed a proof of concept for a faster approach to development, DevOpsGroup took steps to make it secure, reliable and scalable.



Organisation Type:



Cloud Platform Engineering

Proof of concept needed DevOps support

Vitaccess had developed an innovative app delivery method that evolved and accelerated software development for its Vitaccess Real platform. The new method uses configuration rather than coding, which enables new apps to progress from concept to market in weeks instead of months. In the competitive biopharmaceutical space, this offers an effective way to continually adapt and improve the business offering in line with customers’ needs.

The new platform’s proof of concept was built on AWS Amplify, allowing the Vitaccess team to make a quick start. However, additional work was needed before it could make the transition to a live production environment with 24×7 DevOps-led cloud engineering support.

Vitaccess initially approached DevOpsGroup with a view to signing up for managed cloud services. In the end, we also worked with the team to rebuild and re-platform the architecture, getting the new approach ready for reliable and secure implementation at scale.

“Our existing method was taking too long to deliver new applications, despite the optimisation of many processes. We devised a new approach but didn’t have the in-house resource to get it production-ready then maintain it over time. DevOpsGroup stepped in to resolve this and bring the platform to life.”

Wil Hepworth, Head of Product Delivery, Vitaccess

Platform restructure reflects AWS best practice

The project kicked off with a series of technical workshops to reveal Vitaccess’ needs and identify current issues that could be resolved during the rebuild. From early on we understood that security was a critical factor given the potentially sensitive nature of patient data with which customers would be working.

We rebuilt the architecture using AWS Lambda and AWS Fargate, a serverless compute engine for containers. The opensource tool Terraform was used to enable easy environment creation using Infrastructure as Code, setting Vitaccess up to benefit from simple, fast and consistent infrastructure provisioning as well as lower costs.

Everything was configured in line with the Amazon Well-Architected Framework, with particular attention given to the security pillar. An important feature of the architecture redesign was the ability to securely attach AWS cloud-native services to the virtual private cloud (VPC). This means traffic from internal services does not traverse the public cloud, thereby enhancing overall platform security.

We held regular demos with the core team, backed up with supporting documentation, to ensure they have the confidence and capability to maintain the set-up.

Primed for security, scalability and resilience

In rebuilding the application delivery platform, DevOpsGroup quickly resolved the main issues that would have hindered performance in a live production environment. We’ve categorised outstanding tasks into high, medium and low priorities for inclusion with the backlog.

Vitaccess is now able to move across to the platform and run a customer trial. By applying in-depth AWS expertise and learnings gained from similar projects, we enabled the business to reach this milestone more quickly. The restructure has put security, scalability and resilience at the heart of the build, setting the platform up for reliable performance as it is rolled out further.

Ultimately, this new approach will enable Vitaccess to extend its range of products which improve its customers’ insights into serious health conditions.

“Without DevOpsGroup it would have taken months of trial and error to get our new app delivery platform off the ground. We are so happy with the progress that’s been made. DevOpsGroup was professional and fun to work with – they really felt like part of the team, not a supplier.”

Wil Hepworth, Head of Product Delivery, Vitaccess

About Vitaccess

Vitaccess provides biopharmaceutical companies with apps that enable them to connect with patients anywhere in real time. Services include real-world evidence gathering and data analytics to generate patient insights that help shape scientific breakthroughs.

AWS Cloud Migration Assessment

Get your AWS cloud migration off to a great start with focused and effective planning that enables a seamless transition to the cloud

Find out more

Read more customer success stories