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DevOpsGroup Blog Customer obsession and more: life as an AWS Partner

Customer obsession and more: life as an AWS Partner

It’s five years since DevOpsGroup joined the AWS Partner Network (APN). During that time, we’ve helped hundreds of AWS customers get more from the cloud.

While the number of APN partners isn’t in the public domain, it’s safe to say that it’s probably one of the largest and most effective IT reseller networks in the world. So, we were interested when AWS published its partner engagement principles for the first time in a blog earlier this month. (Check it out here: AWS Partner Engagement Principles Guide How we Collaborate with Partners Every Day).

First off, the post emphasises that AWS and APN partners have a “shared obsession to meet customer needs”. AWS’ commitment to customer-centricity is well known, and it’s certainly at the heart of our business too. It’s about maintaining a focus on what’s best for the customer, no matter what.

The engagement principles also highlight the security of customers and partners, as well as AWS’ fact-based approach to the recommendation of solutions.

It’s encouraging to see that AWS places importance on ‘partner obsession’ as well as ‘customer obsession’. We’ve experienced this first-hand in our many collaborations.

“We’ve worked hard to build on our APN status over the years, and it’s paid off. Today we’re an Advanced AWS Consulting Partner with Migration and DevOps Competencies. We’re also invested in the alignment and productisation of strategic AWS initiatives like the Migration Acceleration Program. Involvement with APN provides great opportunities to work with interesting customers that want to enhance their presence on AWS. Scaling digital businesses and established enterprises alike have partnered with us through APN to unlock the value of the cloud.”

Tom Beavan, Head of Strategic Alliances

DevOpsGroup continues to make great progress on our journey as an APN partner, and we recently joined the APN Training Partner Program as well. Some of our most noteworthy achievements for customers have come about due to our APN partner status. And earlier this year, our involvement with AWS re/Start enabled us to play an active role in addressing the cloud skills gap.

While the APN partner engagement principles haven’t been published before, they have always been evident in our interactions and relationships with individuals at AWS.

“With APN, you really do feel like a partner. The people we work with at AWS genuinely care about our business, and help us identify new ways to achieve more within the network. This results in opportunities to grow and develop our services in line with what customers need and the evolving capabilities of AWS cloud services.”

Ed Pearson, Product Manager

We offer a range of services to help customers build a reliable, secure cloud presence at the cutting edge of AWS best practice.

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