Platform Support

24x7 on-call incident remediation for critical services running in AWS or Azure

Download our datasheet
DevOpsGroup Services

Expert engineering support to tackle technical issues before they escalate

It’s all too easy for a technical issue to turn into a major event if it isn’t dealt with quickly and efficiently. This problem is especially pronounced in scaling businesses and in times of uncertainty.  DevOpsGroup’s Platform Support service helps organisations to deliver first-class customer experiences without interruption.

Much of the time, teams don’t have enough technical expertise to resolve operational issues quickly enough. And this is further magnified if they’re still finding their way around a new cloud-based platform or are facing increased demand for their product or service.

DevOpsGroup’s focused platform support can provide an effective solution. When an incident arises that can’t be dealt with in-house, it’s passed on to our team before it escalates.  Our team of certified cloud engineers will resolve incidents faster, reducing mean-time-to-recover (MTTR), improving system availability and ensuring you have happy customers.

At DevOpsGroup, we offer tailored platform support to suit your needs, from business hours only to 24×7, on a fair usage ‘pool of hours’ basis.  As well as resolving incidents, our team will provide support and guidance ahead of a change to minimise the likelihood of issues arising.

Find out more

“DevOpsGroup offer a flexible service which allows us to call on their expertise when we need it while we focus on our customers.”

Martin Spicer – Chief Product Officer, Delio Ltd

Speak to one of our team

Contact us today to see how our Platform Support service can help you deliver critical applications.