Cloud Platform Operations

Take the effort out of operations, put energy into innovation with our 24x7 Cloud Managed Services.

DevOpsGroup - Scale Ups Business Scaling.

The cloud support modern teams need...

New ideas are the lifeblood of a scaling business. But when you also have to ensure systems are performing reliably in Production to meet the demands of your growing customer base, product development can move down the priority list. On a day-to-day basis, the immediate urgency of issues that need to be fixed in real-time erodes the ability to innovate.

The heavy lifting of infrastructure maintenance is an ongoing burden that can threaten innovation and prevent adaptation to evolving customer needs. But 24×7 availability is essential.

Traditional functional outsourcing models aren’t suited to cloud-native, agile development teams. But an engineering partner that understands modern ways of working will help you accelerate progress.

Our 24x7 Cloud Platform Operations Service

Our Platform Operations service is designed for business-critical developer built applications.  It is designed to ensure the uptime, availability and performance of the platform onto which your custom code is deployed.

Download our Platform Operations datasheet

"DevOpsGroup has played a pivotal role in helping us rebuild our cloud infrastructure to respond to growing demand from customers and bring new applications to market at speed."

Michael Ashford - Chief Technology Officer of Wealthify

What makes DevOpsGroup unique?

DevOpsGroup is different from traditional managed service providers. We are both DevOps native and Cloud-native – built from the ground up to support innovative organisations and their use of the cloud.

Unlike many companies moving into the DevOps space, we recognise DevOps as a holistic, end-to-end way of working – rather than just a set of automation tools.

  • Multidisciplinary squads

  • Support above the OS

  • A stable and fair pricing model

  • Continuous improvement taken seriously

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DevOpsGroup Cloud Platform Operations deliverable - Multidisciplinary squads

Multidisciplinary squads

DevOpsGroup Cloud Platform Operations deliverable - 24x7 Support

24x7 Support

DevOpsGroup Cloud Platform Operations deliverable - A stable and fair pricing model

A stable and fair pricing model

DevOpsGroup Cloud Platform Operations deliverable - Continuous improvement taken seriously

Continuous improvement taken seriously

Benefits of our Platform Operations service

DevOpsGroup Focus on what matters Icon
Focus on what matters

Replace unplanned work and create more space for innovation.

DevOpsGroup Resolve issues quickly Icon
Resolve issues quickly

Resolve production issues fast with specialist guidance.

DevOpsGroup Continual Improvement, taken seriously Icon
Continual Improvement, taken seriously

Our Kaizen service provides ongoing optimisation of the application platform and supporting toolset.

DevOpsGroup Support above the OS Icon
Support above the OS

Support for application engine, database, CI/CD pipelines, PaaS services and container orchestrators.

Why DevOpsGroup?

DevOpsGroup provides next-generation operations services to manage the performance and availability of your critical applications running in Microsoft Azure and AWS. We want to give you the freedom to innovate, with the knowledge and reassurance that your platforms are well maintained and that your customers and users will have a great experience. We use DevOps working practices and automation tooling to deliver next-generation operations services that are perfectly aligned for developer-built applications.

By working with DevOpsGroup as an Operations Partner, you can focus on creating meaningful competitive advantage for your business.

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DevOpsGroup Cloud Platform Operations deliverable - AWS and Azure accredited engineers

AWS and Azure accredited engineers

DevOpsGroup Cloud Platform Operations deliverable - 24x7 Support

24x7 Support

DevOpsGroup Cloud Platform Operations deliverable - Access to the full cloud-vendor feature set

Access to the full cloud-vendor feature set

DevOpsGroup Cloud Platform Operations deliverable - Cost effective

Cost effective

Wealthify

Learn how DevOpsGroup helped to accelerate their journey to cloud and support its technology teams moving forward.

Read the case study

How we deliver Platform Operations?

The objective of Cloud Platform Operations is to ensure the operational uptime and availability of the platform where your custom code is deployed.  We cover the monitoring, management and maintenance of your cloud platform services, operating systems, application engines and developer tools.

In addition to this Core service, Cloud Platform Operations also includes Remediation time (incident resolution and root cause analysis) and Kaizen time.  Kaizen provides continual improvement and optimisation of the Application Platform.  We always keep Kaizen and Remediation in balance so that higher-tier applications, which require more remediation time, also include more time for Kaizen.

Over time, Kaizen work can be used to improve the complexity, operability and reliability of the platform so that an application can be moved into lower tiers.

DevOpsGroup CLoud Platform Operations triangle

Frequently Asked Questions

DevOpsGroup has a formal onboarding process for new clients. We perform onsite Discovery sessions, study existing documentation and co-complete an onboarding questionnaire and operational readiness process with the client. Our team will therefore already have most of this information regarding the platform and can seamlessly manage the transition to the support service.

Alerts from our monitoring tools are managed by PagerDuty to create incident tickets in Jira. We then follow our incident management process to manage the resolution of the incident.

During onboarding we work with the client’s subject matter experts to understand which processes need alerts and the resulting actions, which will be captured in the runbook of the client’s operations manual.

DevOpsGroup’s wiki will be used for all documentation and knowledge management. All work undertaken will be documented by DevOpsGroup. This information will be made available to the client at all times during the project.

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Speak to one of our team

Find out how our 24x7 Platform Operations service can help you focus on innovation.