DevOpsGroup has joined Sourced, an Amdocs company. Read more about this partnership and what this means for the future in our blog.

Managed Cloud Services Providers

In this guide we consider the qualities to look for in a managed cloud services provider, and questions to ask before engaging them to handle cloud-based operations.

DevOpsGroup making your Cloud journey fast, secure and simple

Specialist cloud-based talent on tap

A managed cloud services provider acts as a partner in the maintenance and improvement of cloud-based environments. Important tasks are handled by experienced engineers via ad hoc emergency support or ongoing management of parts of the estate.

Benefits of working in this way can be huge, especially for organisations that have recently moved to the cloud or those undergoing largescale migration.

Managed cloud services engineers know exactly what’s needed to maximise uptime, compliance, security and cost control. They make it easier to work effectively in the cloud, as well as avoiding potential problems and quickly rectifying emerging issues.

Engaging a managed cloud services provider will:

  • Inject expert cloud knowledge to improve efficiency and reduce costs
  • Embed lean principles allowing you to scale support as needed
  • Enhance agility as you focus more effort on your core business
  • Improve resilience with access to support on a 24/7 basis if required
  • Foster best practice with knowledge of emerging tools and tech

How is this different to traditional managed services?

A good managed cloud services company will feel more like a partner than a provider. They’ll collaborate with your in-house team, and you’ll most likely have a single point of contact as well as a dedicated squad.

Because they are well-versed in modern, digital-native principles, managed cloud services engineers react quickly to emerging issues. They work proactively to drive continuous improvement. And they share new learnings and insights that could benefit your organisation.

This is a world away from traditional managed services providers that were renowned for operating at arm’s length and taking a long time to respond to requests.

What does good look like?

Offloading the burden of cloud management and maintenance is an attractive prospect. However, you need to be sure that the managed cloud services provider you’re working with will deliver.

Here are three key qualities to look for:

DevOpsGroup expertise icon

Proven expertise

Expect to see recent testimonials and case studies

DevOpsGroup AWS accredited icon

Qualified engineers

Look for evidence of industry-accreditations and certifications

DevOpsGroup Partnership Icon

Partnership approach

Find out how they collaborate, for instance, will they join your sprint planning and retros?

Operations support brings assurance to remote clinical trial

Closed Loop Medicine needed cast-iron security and reliability for an AWS cloud-hosted application involved in a remote clinical trial during the Covid-19 pandemic. As operations partner, DevOpsGroup set up advanced monitoring to instantly trigger remedial action if performance problems arose.

Read Closed Loop Medicine's story

Interrogate the offering

Ask direct questions about the provider’s experience, standards, day to day practices and costs to ensure your expectations are aligned with what the service will deliver.

DevOpsGroup experience icon


  • Find out which cloud providers and services they are familiar with.
  • Ask what type of organisation they typically work with, in terms of size and growth stage.
  • Sector-specific knowledge is important too, especially if you work in a highly regulated field like finance or healthcare.
DevOpsGroup Standards icon


  • Security is a vital consideration, both in terms of cloud-based security expertise and the provider’s own security protocols.
  • Ensure response times and other SLAs are adequate for your organisation’s needs. Ask for metrics related to the other organisations they support.
  • Ask what they do as a business to ensure individual engineers keep up with cloud vendor changes and new open-source tools.
DevOpsGroup day to day icon

Day to day

  • Find out who your main contact will be; ask if you can meet them and the engineers who will be responsible for your account.
  • Ask what type of organisation they typically work with, in terms of size and growth stage.
  • It’s useful to know how the provider handles monitoring and alerts and any third-party tools used to support this.
  • Check that you will retain full access to cloud platforms that they are managing.
DevOpsGroup payment icon

Payment models

  • Look closely at the payment structure and consider whether the costs will be predictable and fair.
  • Will the service itself meet your needs in a cost-effective way? And will the provider manage your environment to minimise cloud costs while optimising performance?

Part of the team

A managed cloud services provider should feel like part of the team, caring for your cloud environment as if it were their own. They should feel energised and inspired by the rapidly evolving world of cloud computing. If your provider of choice ticks these two boxes as well as offering practical skills, knowledge and experience, you’re on to a winner.

Need a partner to help manage your cloud infrastructure? Take a look at our Cloud Management services.

You may also like...

A photo showing a DevOpsGroup member of staff at a computer working.
3 Cloud management issues & how to overcome them

Cloud operations guidance for better management of costs, stability and security

DevOpsGroup - Cloud Migration Whitepaper Call To Action
Managed Cloud Services

From 24x7 support to continuous improvements, we’ve got your platform covered.

DevOpsGroup Managed Cloud Services Tutorial
What are managed cloud services?

What’s managed cloud services and how can it help my organisation? Read this guide to discover what’s involved, how it works and the benefits it brings.