The absolute chaos in the wake of last Friday’s air-traffic control issues at Swanwick seems to have unwittingly shed a light on the failures of archaic large-scale IT systems and highlighted the benefits of a more ‘evolutionary’ approach, as Matt Ridley’s article in The Times eloquently describes it:
“GDS…is reshaping the way in which the public sector does big IT projects to make sure cost and time overruns are history.”
Ridley celebrates contemporary approaches to development; implementing change, learning from failure, monitoring and changing continuously to optimise outputs with the user at the focus. In today’s society it is essential for governments to successfully operate large-scale services that are simple to use and which work effectively – as we can see, breakage, at this scale, is disastrous.
Operating continual monitoring, analysis, testing and development on government IT systems means that services are more accessible and less prone to breaking. Improved communication and co-working means that different skillsets are working together; pooling resources to solve problems quickly and to innovate changes as soon as they are required.
This feedback led approach will allow large-scale government systems to develop continuously, fulfilling the needs of the user as they arise and solving problems before they can impact extensively. We are encouraging an environment of communication and integration over silo-led, ‘creationist’ approaches, which have continuously failed in the past.
It is an attitude and a system that is transferrable across a variety of processes; from IT systems development to office management and work ethic. Essentially, DevOps makes the world a happier place…